Great success – Materna Aviation Forum 2018
„Optimizing passenger flow as part of capacity expansion at existing terminals“ – this was the theme of this year’s Aviation Forum, on which we were able to learn many new perspectives and trends from brilliant speakers. The event, with around 100 participants, took place on 20 and 21 November at Dortmund Wambel Racecourse. We are particularly proud of the many international guests and speakers who have made their way to Dortmund: Javed Malik (Airport Bangalore), Judith MacDonalds (Toronto Pearson Airport), Georgios Andrianopoulis (Athens Airport), Amandine Thomas (IATA), Dr. Björn Becker (Lufthansa), Tim McGraw (American Airlines).
Mr. Javed Malik from Bangalore Airport showed us their new service concept and how this helps passengers to feel comfortable with new self-service machines.
Optimizing airport growth and passenger flow at Toronto Pearson Airport in Canada was the title of Judith MacDonald’s presentation which gave us a perfect overview of how the airport is dealing with its new challenges.
Athens Airport in Greece is facing similar challenges, as Georgios Andrianopoulis demonstrated in his interesting presentation.
We were very proud to have Amandine Thomas from IATA with us presenting the One ID program which will help to implement seamless travel for passengers without having to provide different documents at different airport touchpoints.
This year we were once again able to welcome Dr. Björn Becker, who gave us an insight into Lufthansa’s digital innovations. Hospitality 4.0 was the title of his presentation, which also dealt with the important mix of automation and digitization paired with personal service.
Particularly exciting was the contribution of Tim McGraw of American Airlines, who gave us an insight into the different aspects of Common Use Self Service from the point of view of the airline.
The forum was rounded off by the partner exhibition and a lot of networking with customers and partners. The evening program, which also took place on the racetrack, offered plenty of entertainment and was musically accompanied by the Dortmund band Hatton Cross.